Refunds & Replacements

  • Returns - If you’re not 100% happy with your purchase, please inform us within 90 days of receipt via email and we will refund you or offer an exchange upon return of your purchase minus the cost of postage and packaging. Alternatively, you can generate a returns label and pay for postage here.
  • Items that have been worn or used will not be refunded. All returns must arrive back to us in the same condition they have been sent out, in a saleable condition (except for items you received damaged). Any missing part returns will be sent back to you in this condition and a refund will not be issued.
  • The cost and risk of returning an item to us is at your discretion and we are not responsible for any items that go missing or get damaged on return. The product will remain your responsibility until it has been received at Emmy & Sebby as a return.
  • Upon receipt of the item our team will inspect it and then contact you with information about your refund. Please allow 2-3 working days for this.
  • If you find your item damaged we will offer a full refund. Please let us know via email within 3 days of receiving your item. All above principles apply for return.


  • Cancellations - Orders are dispatched within 24 hours of being received (Monday-Friday). If you change your mind and want to cancel your order, please let us know as soon as possible by emailing If you request a cancellation after your order has been shipped, we will be unable to process a refund until the items have been returned to us. Once returned to us we will process a refund, minus the cost of postage and packaging.